President - ViciDial Group ViciDial was a Perl/TK, click-to-dial user app . The free version of the Manager manual only contains the first two Chapters and six of the Tutorials. Item: version (PDF Download - pages - k). The Vicidial Group is committed to providing proper training around the VICIdial contact Kiax2 tutorial · Zoiper Classic tutorial · Xlite4 Tutorial (PDF document).

Vicidial Tutorial Pdf

Language:English, Arabic, Dutch
Genre:Academic & Education
Published (Last):19.04.2016
ePub File Size:23.47 MB
PDF File Size:16.20 MB
Distribution:Free* [*Sign up for free]
Uploaded by: MARDELL

Wiki VICIDial: ViciDial astGUIclient Manager Manual - Tutorials. About This Document: This document describes how to install GoAutoDial CE and get you started in making your first call using VICIDIAL in. Instructions for creating a Multiple-Server Vicidial Cluster using Vicibox or Vicibox which was published on the EFLO “Vicidial Howtos” and also as a PDF.

Related titles

Vicidial CAN be transplanted easily between servers, so once you get it designed in your Virtual Sandbox, it can be plopped onto a physical machine easily. Install it at least half a dozen times until you are comfortable with it.

If you still fear the install, there are bad days ahead. Even if your reason for shying away from the install is that it took a lot of work to "make it work" Since it's free, and can be installed virtually, and there's a PDF with instructions I recommend getting the paid version the day you actually get paid for your first sale from the Vicidial system. A plain install is good, but learning the rest of the possibilities from the deeper book will always save much more than it cost.

Start at page one.

Work your way through until everything works. If you skip something, later something won't work and it'll likely be simply because of a skipped step or a step out of order. I actually do recommend the course in Clearwater.

How does the agent screen work

A manager can look at performance reports, modify individual customer lead information, listen in on agent phone calls and do many other functions that are needed to run a contact center effectively.

How do the manager administration screens work?

From here you can view real-time reports and modify many kinds of settings. The screen is a fairly basic web page and can be accessed from almost any web browser and even most web-enabled mobile cellphones.

As of the writing of this manual version 2. The next section of this manual contains tutorials that will show you step-by-step how to set up and use the VICIdial Contact Center Suite.

The section following the regulations section will go into detail about how most of the manager features work with a description of every screen in the manager sections of the VICIdial management interface.

In this latest version of VICIdial here is a list of just a few of the new features we have added since the last manual release 2. Only works if the "state" field is populated properly in your leads. Allows for some basic lead management through the web interface.

This is in the BETA testing phase currently, and is not recommended for use in production at this time. Also added red indicator on Reports page servers table if server falls out of sync. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg.

Can be enabled as a crontab entry to perform the lookups on each asterisk server.Alternately, you can have PoundTeam fix anything you need fixed instead of going to the forums. There are thousands of features and options available within VICIdial, and they are covered here in this manual.

Then the agent will go to the vicidial. If you are unable to set a callback for the desired date, contact your manager to see if that feature has been enabled.

These fields do not allow for wildcard or partial search terms. Clicking this link toggles the display on and off. Change all of the Admin Interface Options to "1" to enable them so that you can have access to all pages in the admin sections.


About Training The Vicidial Group is committed to providing proper training around the VICIdial contact center suite to ensure that our customers get the most out of their system.

To provide support, we require root and http access to the server.